Frequently Asked Questions
Everything you need to know about your VOGRACE order.
How long does shipping take for my order?
Standard shipping typically takes 7-15 business days, while express options arrive within 3-5 business days after production is complete.
Can I return a custom-made item?
Because custom products are manufactured to your specific design, we only accept returns if the item arrives damaged or with a manufacturing defect.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payments via PayPal and Apple Pay.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery status.
Are the materials used in VOGRACE products eco-friendly?
We prioritize sustainability by using high-quality, durable materials and offering eco-friendly options like recycled acrylic for many of our custom accessories.
Do you offer bulk discounts for large orders?
Yes, we offer tiered pricing discounts for bulk purchases. The discount is automatically applied at checkout based on the quantity of items in your cart.